Last Updated: Jan 8, 2025
At Novus Opus, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services, including Otto.
Information We Collect
We collect several types of information to provide and improve our services:
- Account Information: Name, email address, password, and profile settings
- Usage Data: Interaction patterns with Otto, queries submitted, feedback provided
- Technical Data: IP address, browser type, device identifiers, operating system
- Communication Data: Your messages to our support team and responses to our surveys
- Payment Information: Billing details and transaction history (processed securely by our payment providers)
AI Technology and Your Data
As an AI company, we want to be transparent about how we use data in our AI systems:
- Your conversations with Otto may be used to improve our AI models, but only after removing personal identifiers
- You can opt out of having your data used for AI training in your account settings
- We never use sensitive personal information or private communications for AI training
- Our AI models are regularly audited to ensure they maintain user privacy
How We Use Your Information
We use your information to provide, maintain, and improve our services, communicate with you, and personalize your experience. We may also use your information for research and development purposes to improve our AI technology and ensure responsible AI development.
Your Privacy Rights
You have several rights regarding your personal information:
- Access: Request a copy of your personal data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Correction: Update or correct inaccurate data
- Portability: Receive your data in a machine-readable format
- Opt-out: Stop processing of your data for specific purposes
To exercise these rights, please email [email protected]. We'll respond to your request within 30 days.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and services. We may also disclose your information if required by law or to protect our rights and property.
Data Retention
We retain different types of data for different periods:
- Account information: As long as your account is active
- Usage data: 24 months from collection
- Communication history: 36 months from last interaction
- Payment information: 7 years (as required by law)
- AI training data: Anonymized after 12 months, deleted after 24 months
Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Analytics and Tracking
We use Google Analytics 4 (GA4) to understand how visitors interact with our website. This service collects:
- Usage Data: Pages visited, time spent on pages, navigation paths
- Device Information: Device type, operating system, browser type
- Location Data: Country and region (based on IP address)
- Interaction Data: Clicks, scrolls, and form interactions
Google Analytics uses cookies and processes data in accordance with:
- Google Analytics' Terms of Service
- Google's Privacy Policy
- The data processing terms we've agreed with Google
You can opt-out of Google Analytics tracking by:
- Using the Google Analytics Opt-out Browser Add-on
- Adjusting your cookie preferences in our Cookie Settings panel
- Enabling "Do Not Track" in your browser settings
Cookies and Tracking
We use the following types of cookies and similar technologies:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how our services are used (including Google Analytics)
- Preference cookies: Remember your settings and choices
- Marketing cookies: Help us deliver relevant advertisements (optional)
Our analytics implementation (Google Analytics 4) respects your privacy by:
- Anonymizing IP addresses before storage
- Not collecting personally identifiable information
- Adhering to data retention limits
- Providing you with control over your data through opt-out options
You can manage your cookie preferences through our Cookie Settings panel, accessible via the button in the bottom-left corner of our website. When you first visit our site, you'll be presented with a cookie consent banner where you can choose to accept or decline non-essential cookies. Your choice can be changed at any time through the Cookie Settings panel.
If you decline cookies, we'll only use essential cookies that are necessary for the website to function. Analytics and marketing cookies will be disabled.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy.
Data Processing Locations
Your analytics data may be processed in various Google data centers globally. We ensure this processing complies with applicable data protection laws, including GDPR for EU residents. For more information about Google's data processing practices, please visit Google's Privacy & Terms site.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].