Support Hours & Response Times
We Currently Support:
- Product functionality issues
- Account access & billing
- Basic implementation questions
- Security concerns
Response Times:
- Business hours: Mon-Fri, 9am-5pm PT
- Regular issues: Within 24 hours
- Security issues: Priority response
- Enterprise: Priority response
Getting Started
- Account setup & configuration
- First-time usage guide
- Basic troubleshooting
- Common questions
Need help getting started? Email [email protected]
Issue Reporting Guide
When contacting support, please include:
- What you were trying to do
- What happened instead
- Steps to reproduce
- Screenshots (if relevant)
- Your account email
This helps us resolve your issue faster!
Enterprise Support
- Dedicated support contact
- Priority response times
- Security documentation
- Custom implementation help
Contact [email protected] for enterprise inquiries
System Status
Check current system status and known issues at:
status.novusopus.orgWe regularly update this page with known issues and improvements.